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Service includes insurance confirmation for the following situations...
- New Lease / Loan
- New Asset Added to Existing Customer
- Insurance Policy Renewals
- Correction of Inadequate Insurance
- Immediate Response to Insurance Cancellations
Most tracking companies start with similar tracking services. However, beyond this basic level, there are vast differences. At LTS, we take pride in being "intelligent partners" with our customers.
By "Intelligent Partners" we mean that we...
- Seek first to understand our customers, then design solutions
- Customize the tracking service to meet our customer's needs
Features/Benefits ...
- Our president, Pat Sheeler, has over 30 years experience in the insurance industry and is licensed as both a producer and an insurance consultant. She oversees the training and performance of our staff to ensure the requirements of your lease/loan agreement are being met
- Because LTS is also an independent insurance agency, we can provide you with the insurance you need to protect your company against lawsuits and losses. Our tracking service is available with or without the insurance we provide.
- Your contingent/excess liability policy is reviewed to ensure that our tracking meets the requirements of your policy
- A semi-automated process that interacts with our customers, your customers and the agents and carriers that provide insurance to them. The automation is always under the review and control of our experienced staff
- Our outgoing letters and notification cycles can be customized to meet your needs
- Bilingual customer service is available
- Insurance certificates can be returned to you or shredded at our site for security and privacy purposes
- Our reports are available on a time schedule you choose: weekly, bi-weekly or monthly
- Reports are available in several different formats: faxed, emailed, or viewable on our secure website
- Our HIT process (High Impact Training) is an optional add-on to the tracking process, whereby we contact the lessee/borrower directly if we cannot find information through the agent or carrier. This has been found to reduce the default rate by approximately 50%, thus reducing the your workload.
At LTS, we utilize the latest, state of the art technology to communicate with our customers, insurance carriers and
insurance agents
Technology...
- A secure web site to view, update and edit all your leases and loans
- Scanning of insurance documents with storage at LTS or return to you
- Reports delivered via email or web with flexible scheduling options
- Lessees and borrowers can update their insurance information via a dedicated web site
- We receive data electronically from the major insurance carriers
- For major insurance carriers, we may not need to send a letter to the agent or lessee/borrower to request insurance information because we can access the policy directly online at the website provided by each carrier. In some cases, we may be able to update the additional insured and loss payee to bring the policy to conformance with your lease or loan agreement
- Our most important technology: our experienced staff
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